USEFUL INFORMATION

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Find Out More About
Your Spa & Golf Resort
in Bavaria

Find Out More About Your Spa & Golf Resort in Bavaria

Arrival / Departure
Your room will be available from 3:00 pm on your day of arrival. You may be able to gain earlier access subject to availability. A bathrobe and two bath towels are at your disposal in the room. We can issue bathrobes and towels and offer you entry to the pool and sauna area before accessing your room but only by prior arrangement. Please let us know if you will arrive after 6:00 pm. Please note that you must vacate your room by 11:00 am on your day of departure so that we are able to prepare the rooms again before the arrival of the next guests. You can book a later check-out time subject to availability.
Baths and Sauna Area
Use of the bath and sauna area, outdoor pool and liquid sound pool is included for overnight guests. The same applies between Monday and Thursday for day guests who have booked a “pamper package.”
Parking
You can park your car in the hotel’s own underground car park for an additional charge or in our free outdoor parking spaces. Please do not park in the access area provided for the fire services.
Golf
Our hotel has its own 9-hole golf course with a driving range, pitching, chipping and putting greens. As a hotel guest you receive special rates for the course. We have also agreed a green free discount for you at selected 18-hole golf courses in the area.
Half Board
As part of your half board package our chef will select a 4-course menu or buffet for us to serve you each evening. As part of your half board package our chef will select a 4-course menu or buffet for us to serve you each evening. If you have booked a half board package but would like to eat in our “Domus” à la carte restaurant one evening, we will offer you a € 20.00 per person discount against the half board. You will receive a credit of € 15.00 per person per day if you decide not to eat in the hotel (except if booked through touroperator).
Squash

You have an opportunity to push yourself to the limit on our squash courts.

Payment
You can settle all the services in our hotel on your room bill on your day of departure. In order to avoid errors, we only need your name, room number and signature on the individual receipts.
Dress Code
We ask you to wear smart casual clothing in all public areas, such as the restaurants, bar, lobby and terrace. It goes without saying that you can wear your bathrobe from your room to the pool and sauna area.
Credit Cards
We accept American Express, Visa card, Mastercard as well as EC bank cards with a PIN number.
Bathrobe
A bathrobe is at your disposal in the room for the duration of your stay.
Minibar
Our rooms are furnished with minibars that are replenished daily.
Fitness
Our hotel guests have free entry to the hotel’s own fitness centre on presentation of a valid room card.
Restaurant
If you would like to eat in our “Domus” à la carte restaurant, just reserve a table with one of our employees. We automatically provide a table in our “Forum” restaurant for all half board guests.
Cancellations
These are frustrating – for everyone – especially if we have already turned away other guests and can no longer offer them the room that you have cancelled.
We therefore have the following cancellation policy: 
  • Up to 21 days prior to arrival: No charge
  • 20 – 15 days prior to arrival: 30 % of the package booked
  • 14 – 7 days prior to arrival: 50 % of the package booked
  • Less than 7 days prior to arrival: 80 % of the package booked (as well as no-shows or earlier departures)
The customer has the right to prove that the hotel has incurred less expenses or losses than stipulated in the charge.
We therefore recommend – particularly for longer stays – that you take out travel cancellation insurance. Cancellations must always be made in writing.
Children
Seldom has rest and relaxation been so important for our well-being with our ever more hectic pace of life. Parents also need and enjoy this rest without their little ones. Only children over the age of 12 may stay in our hotel to respect the many requests of our guests seeking peace and quiet. Exceptions prove the rule! We make an exception during the Bavarian holiday season and welcome younger guests during this period.
"Wellness Oasis" – Beauty & Massages
Let yourself be pampered in our “Wellness Oasis”… You do however need to book the treatments that you want as early as possible – especially at weekends and during the peak season.

Appointments can be arranged daily from 9:00 am to 6:00 pm on +49 (0)9445 / 958-485.
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